Progressive Insurance

Head office location: Ohio, USA 
Market cap: $83.45 billion 
Business lines: Property and casualty insurance 

The Progressive Group is one America’s most popular insurance brands. The insurance giant is among the largest auto and motorcycle/specialty RV insurers in the country. Progressive writes over 13 million auto insurance policies each year. 

Although best known for its auto insurance products, Progressive also offers a range of coverages for personal and commercial risks. Its portfolio includes:  

• Condo insurance 
• Boat insurance 
• Pet insurance 
• Home insurance 
• Renters’ insurance 
• Life insurance  
• Commercial insurance 
• Insurance bundles 

Progressive sell their insurance policies directly to consumers or via a network of independent agents. Its agency business distributes products through more than 30,000 independent insurance agencies across the US. 

Progressive is also credited as the first major auto insurer companies in the world to launch a website, no doubt being part of their push to become one of the biggest insurance companies in the world. In what was then a revolutionary move, the insurance company launched its site in 1995. By 1996, they even gave consumers the ability to compare insurance rates online. A year later, Progressive clients were able to buy auto insurance policies online in real time. 

At present, the insurer has a thriving direct-to-consumer business, which is supported by a number of 24/7 digital tools. These include:  

• Online policy service and management 
• Online claims reporting 
• Rate ticker – an online comparison tool 
• Independent agent locator 
• Chatbots 
• An instant quoting service