Ping An Insurance Group

Head office location: Shenzhen, China 
Market cap: $132.54 billion 
Business lines: Life and health, and property and casualty insurance 

Ping An Insurance Group is one of the largest insurance companies in the world, catering to more than 220 million clients and nearly 611 million online users. It employs over 362,000 staff globally. The company’s insurance business consists of two lines. These are: 

Life & health 

Ping An conducts its health and life insurance plans through Ping An Life, Ping An Annuity, and Ping An Health. They are among the first life insurance companies to use AI-powered robots to conduct sales agent recruitment interviews. They have also launched an exclusive smart personal assistant called AskBob. This tool provides agents with various sales-enabling prompts to help them improve sales conversions and be more productive. The tool is showing promise: 

• Corporate property and casualty insurance  
• Engineering insurance 
• Cargo insurance 
• Liability insurance 
• Guarantee insurance 
• Trade credit insurance 
• Home contents insurance 
• Accident and health insurance 
• International reinsurance 

Ping An uses new technologies to promote online customer development and improve its service system:  

• Its Ping An Auto Owner app, for instance, has more than 25 million monthly active users, topping the list of auto service apps in China.  
• Its Ping An Smart Claims Solution, meanwhile, uses artificial intelligence to automate the entire claims-processing system from claims submission, instant inspection and settlement, and appraisal to roadside assistance and auto parts sourcing.